At THC Shop Germany, we prioritize your satisfaction and strive to provide the highest quality products and services. If you are not completely satisfied with your purchase, please review our refund policy below:

1. Eligibility for Refunds:

  • Products must be unopened, unused, and in their original packaging.
  • Refund requests must be made within 30 days of the purchase date.
  • Proof of purchase (receipt or order number) is required for all refund requests.

2. Non-Refundable Items:

  • Sale items or promotional products
  • Gift cards
  • Products that have been opened or used

3. Refund Process:

  • Contact our customer service team via live chat or email at support@germanythcshop.store to initiate a refund request.
  • Provide your order number and reason for the refund request.
  • Our team will review your request and, if approved, provide you with a return shipping label.
  • Once we receive and inspect the returned product, we will process your refund. Please note that shipping costs are non-refundable.

4. Refund Approval and Timing:

  • Refunds will be processed within 7-10 business days after receiving the returned product.
  • Refunds will be issued to the original payment method used during the purchase. Depending on your payment provider, it may take additional time for the refund to reflect in your account.

5. Damaged or Defective Products:

  • If you receive a damaged or defective product, please contact our customer service team within 48 hours of receiving your order.
  • Provide a description of the issue and photographic evidence of the damage or defect.
  • We will arrange for a replacement product or issue a refund as per your preference.

6. Exchanges:

  • We do not offer direct exchanges. If you wish to exchange a product, please follow the refund process and place a new order for the desired item.

7. Contact Information: For any questions or concerns regarding our refund policy, please contact our customer service team via live chat or email at support@germanythcshop.store.

Thank you for choosing THC Shop Germany. We value your business and are committed to ensuring your satisfaction.